Czech Customer Service Assistant – Malta

Reference: ONSL

About Sliema

Sliema is a hub of amenities and conveniences. The town is home to numerous shops, restaurants, cafes, and entertainment venues, providing a wide array of options for dining, shopping, and leisure activities.

Sliema hosts various cultural events and festivals throughout the year, showcasing Malta’s rich heritage and vibrant arts scene. Residents can immerse themselves in the local culture, enjoy live music performances, and participate in community celebrations.

*You need an EU passport to apply*

Click here to read more about moving to Malta.

We offer

• Development opportunities (many employees have been internally promoted)
• Work in the most popular location on the island - central Sliema
• 28 vacation days
• Private health insurance
• Ongoing rewards for good performance (bonuses)
• An opportunity to grow professionally in one of the iGaming industry's largest companies
• Relocation package
• Lunch/dinner every Friday. beach days, boat days, kayak
• Very flexible, and cool HR.
• Large nice tarasse and possibility of wishing for shifts. They have cool electrical bikes employees can use as they please

About the job

If you're ready to embark on an exciting journey and contribute to creating a positive online experience for millions of users, don't miss out on this opportunity! Your daily work will include tasks like these:

• Act as a single point of contact for phone calls, chat and emails from users regarding
• Assist and communicate with customers via various channels, including phone
• Answer customer inquiries and guide them if they are facing issues
• Handle complaints
• Delivering a high level of service ensuring player satisfaction, and handling of all general enquiries.
• Communicator through email, online chats with the occasional outbound phone call

Your qualifications

💭 You speak Czech at a native level and you are fluent in English (B2).

🎓 Experience in customer care is an advantage but not a must.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!