Danish Customer Support Agent for the World’s Largest Technology Company – Lisbon

Reference: TELI

Guaranteed fruitful adventure and experience for Danish speakers in beautiful Lisbon. The city is a perfect destination for those who love sun and warmth. The city is known for its unique architecture, fantastic food, and vibrant city life, where you can find both cool clubs and cozy bars. If you're crazy about beautiful nature, there's plenty in store for you as well - and some of Portugal's most delightful beaches are not far away. Our client offers the opportunity to live in vibrant Lisbon while developing your career by working for the world's largest and very prestigious technology companies. The brand delivers beloved and possibly the most desired smartphones, tablets, computers, and smart watches globally. So if you're looking to shake things up and leave the rainy weather in Denmark behind, then keep reading!

*You need an EU passport to apply*

Click here to read more about moving to Portugal.

We offer

• Relocation package (flight, pickup at airport and accommodation)
• The client will pay for accommodation for 1 year. They will stay in an apartment with 5-10 people also from the company
• Discount on the gym that is located across the street
• Discount on language courses
• Free Portuguese language courses
• Sport activities and organized events
• Health Insurance
• Free surfing lessons
• Development opportunities (Team leader, shift manager)
• Performance bonuses

About the company

Our client is the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When the customers contact you or vice versa, you will be there to support them and make sure they have a unique experience with your brand in all channels.

The job

You will be the first point of contact between the customers/users of the company's products, and you will be handling inquiries regarding product errors, damages, insurance etc.

Your daily work will include tasks like these:

📞 Respond to customer inquiries via phone, email, and chat

💻 Provide support for troubleshooting

📄 Assist with invoice-related questions

 

Your qualifications:

💭 You speak and write Danish at a native level and your are fluent in English (B2).

🎓 Experience in customer care is a plus but not required.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!