Danish Technical Support Advisor – Barcelona

Reference: WESP

Barcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.

If you are not too fond of art and culture, you can spend the day on one of Barcelona's sandy beaches, just a short walk from the city center. While on the beach, you can enjoy some of the best Mediterranean seafood. The city has a reputation for being the most cosmopolitan, modern, and forward-thinking city in Spain. Although it is a very modern city, you will still find the old neighborhoods like the Gothic Quarter, where the oldest building in the city is located, and countless bars and stores. So if you're feeling ready to shake things up and move to beautiful Barcelona to live and work, this might be the job for you!

*You need an EU passport to apply*

Click here to read more about moving to Spain.

 

We offer

• Performance bonuses
• Paid training and education
• Relocation package (flight ticket and one month accommodation)
• Discount on gym membership
• Potentially Spanish lessons
• Development opportunities (get promoted within the company)
• Public health insurance
• Social activities: strolling around the city, hiking, team building, BBQ, etc

The job

As a Technical Customer Support Advisor/Representative, you will primarily take inbound calls and emails, and live chat with customers. You will take care of different inquiries regarding issues with payment, technology or general usage questions. The job does not include anything sales related. Your daily work as an account manager will include tasks like these:

• Maintaining relationships with clients through phone communication
• Providing clients with product knowledge
• Effectively managing all incoming incidents, such as calls and emails
• Collecting information from clients and resolving technical issues

Your qualifications:

💭 You speak Danish at a native level and you are fluent in English (B2).

🎓 Experience in customer and IT support is a plus.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!