Dutch Content Moderator, social media – Barcelona (hybrid)

Reference: TEBA

Barcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.

If you are not too fond of art and culture, you can spend the day on one of Barcelona's sandy beaches, just a short walk from the city center. While on the beach, you can enjoy some of the best Mediterranean seafood. The city has a reputation for being the most cosmopolitan, modern, and forward-thinking city in Spain. Although it is a very modern city, you will still find the old neighborhoods like the Gothic Quarter, where the oldest building in the city is located, and countless bars and stores.

*You need an EU passport to apply*

Click here to read more about moving to Spain.

We offer

• Hybrid work model (work from office and your own home - in Barcelona)
• Development opportunities within the company
• Office located with sea views
• Spanish lessons
• Bi-weekly, monthly, or quarterly contests with prizes
• Free group activities such as running, beach volleyball, roller skating and much more
• Wellness and resilience program for mental and physical health (stress, conflict, effective communication, etc.)
• Health insurance discount
• Free fitness membership
• Performance bonuses
• Shifts available: Morning (08:00-16:00) and afternoon (16:00-00:00)

The job

As a content moderator you will be responsible for reviewing and filtering the content of a popular social media platform and ensuring a safe experience for its users. This includes reviewing user flagging reports regarding content on the popular social media platform. It is a very detail oriented role, where concentration and maturity is of high importance.

Your daily work will include tasks like these:

• Review user flagging reports regarding website content
• Understand and remain up-to-date with client’s policies and guidelines
• Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner
• Review the reported content within agreed turnaround times and standards of quality
• Recognise trends and patterns, and escalate issues outside of the established policies
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
• Review sensitive content, sometimes involving graphic or otherwise disturbing subjects

Your qualifications

💭 You speak Dutch at a native level and you are fluent in English (B2).

🎓 Experience within content moderation, customer service, or other contact center environments is a plus, but not a must.

• Affinity with social media platforms

💻 You have a good understanding and level of computer handling skills. Ability to deal with highly sensitive content (graphic images, among others).

💪🏻 Aware of current cultural, political, and social events

🥇 You are  professional and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!