Dutch Customer Advisor, banking sector – Malta (hybrid)

Reference: MESL

About Malta

Malta is famous for being one of the most sunny destinations in all of Europe and it has amazing nature, beautiful beaches, and a vibrant nightlife. Your eyes will meet turquoise waters, ancient fortresses, and friendly locals create a tapestry of unforgettable experiences. Just imagine waking up to the sound of waves and stepping outside to explore the picturesque nature or streets of the cities.

*YOU NEED A VALID EU PASSPORT TO APPLY*

We offer

• Help with relocation
• Hybrid working model (option to work from home in Malta)
• Good work/life balance: rotative shifts between 9.00-20.00
• Possibilities of development: move to another department, become senior, etc
• Get professional certificates from training

The job

You will be supporting the Belgian and Dutch customers. You'll be working closely with the Wealth Support Team Lead in a young, fast-paced, and innovative environment. The main focus in your department is investments, fonds, bonds, and morgtages. Your role also includes studying a bit outside of working hours to earn an official certificate in banking education. Your daily work include tasks like these:

• Get new customers by answering incoming calls and emails
• Handle customer questions and escalate technical issues to the right team
• Give customers details about the bank's products and services
• Carry out customers' requests, e.g. making payments, placing trades, transferring investment portfolios, and opening or closing accounts
• Assist with the bank's marketing efforts during campaigns, especially those related to savings and wealth products

Your qualifications

💭 You speak and write Dutch at a native level and you are fluent in English (strong B2).

🎓 Experience in customer care in the banking sector is an advantage, but not mandatory.

• You need high school diploma.

💻 Good online communication and customer handling skills.

💪🏻 You are a quick learner and highly motivated.

🥇 Professional, mature and service-oriented.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!