Dutch Customer Experience Agent, iGaming – Malta

Reference: COMA

Experience cultural diversity and unlimited entertainment, including restaurants, nightclubs, festivals, beaches, and breathtaking nature in Malta. So, if you're ready to try something else than living in the Netherlands, we've got the job for you!

*For this position, you must have an EU passport*

Click here to read more about moving to Malta.

We Offer

• Relocation package (flight, pickup from airport and accommodation)
• Healthcare
• Fantastic quarterly team events and weekly company events
• Breakfast at the office on Mondays and Tuesdays.
• Lunch at the office on Wednesdays.
• A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
• On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere
• €250 Annual Wellbeing Allowance (Claimable after probation).
• €250 One-time Hybrid Allowance to help you set-up your home office.

The job

As a Customer experience agent in iGaming, you're in charge of tasks related to player satisfaction. You contribute to creating a positive user experience by addressing concerns, managing accounts, and facilitating responsible gaming practices. Your role extends to proactively identifying opportunities to enhance customer satisfaction and loyalty.

Your responsibilities include:

• Handling player inquiries
• Ensuring seamless gaming experiences.
• Providing assistance on game rules, account management, and promotional offers.

Your qualifications

💭 You speak and write Dutch at a native level and you speak English (B2).

🎓 Experience with customer care is a plus and interest in the iGaming industry is an advantage.

💻 You have a basic understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills

🥇 Excellent communication and inter-personal relationship building skills, with ability to express your thoughts clearly and concisely

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!