Dutch Customer Experience Specialist, FinTech – Valencia

Reference: WEVA

Are you dreaming of working and living in sunny Spain? We have a job for all Dutch people in beautiful Valencia. Valencia has plenty of sun, an amazing coastal line with beautiful beaches, a nice nightlife and a warm and welcoming community - both locals and expats. It's a laidback lifestyle, but still a place that is full of exciting and vibrant nightlife, trendy bars, amazing beaches, and music. This city has something for everyone. Imagine dancing the night away at the clubs or on the beach, and attending live concerts and music festivals.

*You need an EU passport to apply*

Click here to read more about moving to Spain.

We offer

• Work from a nice and modern office in Valencia
• Fully paid training before you start your job
• Paid breakfast and lunch
• Great work/life balance - work Monday-Friday, normal office hours (no night shifts)
• Be a part of a scale-up business and a young work environment
• Development opportunities within the company
• Social events: mindfulness classes, Great Friday evening drinks, fitness bootcamps to stay fit and active
• Spanish classes
• Paid health insurance

The job

As a Customer Experience Specialist, you will be in charge of clarifying the customers’ requests via chat. It is a dynamic role that requires adaptability and a customer-oriented mindset to ensure that every customer interaction leaves a positive impression.

Your daily work will include tasks like these:

• Handle chat inqueries for a FinTech app for B2C (no phone calls, only chat)
• Provide ongoing support for end users on the online banking app
• Assist in setting up and managing accounts
• Ensure successful client onboarding with a smooth transition when opening an account
• Identify fraud indicators and escalate alarming cases to compliance officers
• Investigate payment dispute cases, analyse and resolve the issues, and ensure customer satisfaction while retaining them
• Actively identify and escalate customer issues to improve internal processes and enhance the customer journey

Your qualifications

💭 You speak and write Dutch at a native level and you are fluent in English (C1 or strong B2).

🎓 Experience in customer facing roles

• Need bachelor, MBO3, MBO4 at least

💻 You have a basic understanding and level of computer handling skills (MS Office applications).

💪🏻 Excellent problem solving skills with good inter-personal relationship building skills (empathy, listening ability, communication, ability to remain calm in stressful situations)

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com.