Dutch Customer Service Advisor, ecommerce – Malaga

Reference: WESP

Move to Malaga and live a warm and sunny life while making a difference in the industry of software sales and business development.

Malaga offers an exciting and vibrant life that is hard to resist. With its lively nightlife, trendy bars, and bustling music scene, this city has something for everyone. Imagine dancing the night away at the clubs or on the beach, and attending live concerts and music festivals.

*You need an EU passport to apply*

Click here to read more about moving to Spain.

We offer

• Relocation package (flight and accomodation)
• Health insurance
• Performance bonuses
• Discount on Gym and Language courses
• 2 to 3 weeks of paid training
• Work shifts from Monday to Friday between 09:00 - 18:00 - maintain a healthy work-life balance with weekends off
• Possibilities to grow inside the company
• Work with one of the most well-known and leading software and tech companies worldwide

The job

In the role as Customer Service Advisor your focus will be on inbound calls and chat with the aim to service retail and eCommerce customers on behalf of the company.

Your daily work will include tasks like these:

• Answer questions and help eCommerce customers by phone and chat with relevant actions related to online orders and deliveries
• Handle calls that are not answered by stores and submit customer inquiries via CRM systems
• Always focus on providing good customer experiences in every customer contact - including a focus on continuous improvement of our customer satisfaction
• Follow the processes and procedures created for the project
• Opportunity to handle inquiries via social media and email in the future
• Work together as a group and achieve set goals

Your qualifications

💭 You speak and write Dutch at a native level and you are fluent in English (B2).

🎓 Experience in customer service or care is an advantage.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills and familiarity with modern sales techniques and tools.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!