Dutch Customer Support Agent – Athens

Reference: FLAT

Athens is a city that combines ancient heritage with modern living, offering a unique and captivating atmosphere. Enjoy a lively nightlife scene, with bustling bars and clubs that come alive after sunset. Bask in the warm Mediterranean climate, with long summers and mild winters. Experience the genuine hospitality of the Greek people and the laid-back lifestyle.

Click here to read more about moving to Greece.

We Offer

• 1500-1600 monthly salary (gross), plus performance bonuses
• Different company events, CEO often comes to Greece
• Relocation package (flight, airport pickup, and accommodation)
• Health insurance
• Extra money for working on Sundays
• You will have an opportunity to grow and develop your skills within a global enterprise environment by collaborating and leveraging the experience and knowledge from the team across Europe
• Help with all paperwork

About the Company

Our client supplies IT solutions to support larger companies in their IoT solutions. They have specialized working in commercial vehicle space and mobile workforce management and the work of the customer support agent includes managing their mission-critical fleet, assets, and workforce in real-time, reducing fuel consumption, optimizing costs, managing task management electronically, and reducing companies' carbon footprint.

They have won numerous awards for innovation and growth since they started in 2000 all thanks to their relentless commitment to product innovation, quality, customer focus, productivity, and the people behind it. For them, the team is important and it is normal to find a career path within the company.

The job

If you're ready to embark on an exciting journey and contribute to creating a positive experience customers and live in beautiful Crete, then you should not miss out on this opportunity! Working in customer support you will deliver support to customers speaking Dutch. You will be working with a young and vibrant team in Athens, analyzing the customers' problems and helping solve them - alone or by consulting other experts to ensure the appropriate solutions via phone calls and email

Your daily work will include tasks like these:

• Troubleshooting issues to make sure that clients get the help they need
• Answer calls and e-mails from customers who have questions regarding features or have issues relating to mobile or web apps, their accounts, or general inquiry
• Become an expert in the products and help clients get a great understanding
• Represent the company positively and professionally, and be the voice for the dutch speaking market
• Update the internal database regarding cases with all appropriate information
• Customer retention through relationship building

Your qualifications

💭 You speak and write Dutch at a native level and you are fluent in English (B2).

🎓 Minimum of 1 year in customer support and administration in tech/software support role. Experience with Salesforce is an asset.

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 You have a desire to learn and advance, and be a curious investigator and problem solver. Excellent Analytical and problem-solving skills with strong attention to detail.

🥇 Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills. You have good interpersonal relationship building skills.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!