Dutch Customer Support Agent, Tourism – Sofia

Reference: COSO

With its 7 million inhabitants and vast landscapes, it's easy to find beautiful places to live and visit in Bulgaria! Bulgaria's scenery ranges from beaches along the Black Sea to high ski slopes, big cities, and small villages. Bulgaria is underrated when it comes to visits and tourism. The truth is, Bulgaria is a "MUST-SEE" in Europe. We are confident that you will love it.

Click here to read more about moving to Bulgaria.

We offer

• A bright and modern office in the beautiful Sofia
• Relocation package including flight and hotel
• Life insurance
• Hybrid work model after 6 months
• Career development opportunities within the company, including raise (become senior agent, quality evaluator, team leader, or trainer)
• Discount card
• Performance bonus
• Exciting company events; recognition initiatives, team building, monthly fruit days, breakfast, free massages and more

The job

If you're ready to embark on an exciting journey and contribute to creating a positive online experience for millions of users, don't miss out on this cool opportunity! Your daily work will include tasks like the following:

• Be the hero our Dutch customers need! Assist them with their inquiries, requests, and orders by entering data accurately into our support tools.
• Keep up-to-date with product knowledge and stay informed about any changes in company or client policies.
• Deliver high quality, fast and efficient service, always ready to assist customers with their immediate needs.
• Costumer focus in a friendly and professional manner

Your qualifications

💭 You speak and write Dutch at a native level and you are fluent in English (C1 or strong B2).

🎓 Experience in the the customer support industry is a plus.

💻 You have a basic understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with good inter-personal relationship building skills (empathy, listening ability, communication, ability to remain calm in stressful situations)

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. They are currently seeking a new employee to assist with answering incoming calls.