Reference: COLI
Lisbon is known for its picturesque neighborhoods, such as Alfama and Bairro Alto, where charming narrow streets, colorful tiles, and lively local markets create an enchanting atmosphere. The city is also surrounded by stunning beaches and natural parks, offering opportunities for outdoor activities. With excellent public transportation systems and a bike-friendly environment, getting around Lisbon is convenient and eco-friendly.
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As a Customer Support Guest you will work by Email and phone to manage Reservations(Requests & Complaints, e.g. date change, cancellation, refund process. You will be their first point of contact and it is therefore important that you like to speak to people and have an understanding of the frustrations some clients might present whey first get through to you.
We are therefore looking for people who have a lot of empathy, patience and who are good at talking. You will be speaking Dutch, but a good level of English is also required.
💭 You speak Dutch at a native level and you are fluent in English (B2).
🎓 Experience in customer care is an advantage but not a must. Experience in the travel industry is also a plus.
💻 You have a good understanding and level of computer handling skills.
💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.
🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.
If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!
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