Dutch Customer Support, iGaming industry – Malta (hybrid)

Reference: MESL

About Malta

Malta is famous for being one of the most sunny destinations in all of Europe and it has amazing nature, beautiful beaches, and a vibrant nightlife. Your eyes will meet turquoise waters, ancient fortresses, and friendly locals create a tapestry of unforgettable experiences. Just imagine waking up to the sound of waves and stepping outside to explore the picturesque nature or streets of the cities.

*YOU NEED A VALID EU PASSPORT TO APPLY*

We offer

• Salary is 24k - 30k per year (depending on your experience)
• Relocation package up to 5000 Euros
• Hybrid working model (option to work from home in Malta)
• Good work/life balance: Rotative shifts between 9.00-20.00
• Paid training

The job

As a customer service agent you'll be the first point of contact between the company and Dutch customers. You'll be in charge of guaranteeing exceptional experiences. Your daily work will include tasks like these:

• Answer calls and email to resolve the customers' issues
• Give accurate information by using the proper procedures (provided during initial training)
• Reply to customers' questions in a friendly and professional manner
• Meet the customer service quality goals, compliance regulations, and productivity targets
• Be responsible for following the direction of the management and providing feedback

Your qualifications

💭 You speak and write Dutch at a native level and you are fluent in English (strong B2).

🎓 Experience in customer care is an advantage, but not mandatory.

💻 Good online communication and customer handling skills.

💪🏻 You are a quick learner and highly motivated.

🥇 Professional, mature and service-oriented

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!