Dutch Customer Support, iGaming – Malta (hybrid)

Reference: PLSL

Does a life with more than 3.000 hours of sunshine per year, breathtaking nature, fascinating historical sights, and a vibrant nightlife sound like a dream come true to you? If yes, then Malta is the perfect destination for you. You get to work in the exciting gaming industry and after work you can enjoy and explore the sunny, beautiful, and versatile Malta.

Click here to read more about moving to Malta.

*YOU NEED A VALID EU PASSPORT TO APPLY*

We offer

• Performance bonuses
• Relocation package (up to €1000)
• Hybrid work model: 2 days from the office in Sliema and 3 days from home
• Work Monday-Sunday in rotating shifts (no night shifts)
• 24 days paid vacation + 14 bank holidays in Malta
• Social activities arranged by the company
• Private health insurance
• Wellness allowance up to €600 per year
• Office lunches and daily snacks (fresh fruit and healthy snacks)
• Private parking
• Meal allowance

The job

You will be in charge of providing assistance to Dutch speaking customers via email and chat. Your daily work will include tasks like these:

• Handle inquiries, resolve issues, and ensure a positive customer experience
• Respond to customer inquiries via email and chat about account management and general rules and regulations.
• Maintain a positive, empathetic, and professional attitude toward customers
• Follow communication procedures and policies
• Evaluate and make decisions in accordance with defined policies and guidelines

Your qualifications

💭 You speak and write Dutch and English fluently (B2). Any additional languages will be considered a plus.

🎓 Experience in airline and customer service is an advantage. 

💻 You have a basic understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with good inter-personal relationship building skills.

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you are interested in knowing more about this position, please reach out to us at info@jobsqd.com. Our recruiters are ready to help answering any question you may have!