Dutch Junior Tech Support – Szczecin

Reference: COPO

About Szczecin

Szczecin is known as the "green city" due to its abundant vegetation, stunning parks and gardens, and the presence of surrounding forests and rivers. Whether you prefer leisurely strolls through Park Kasprowicza and Różanka Rose Garden or capturing moments in open spaces for photography, picnics, or simply basking in the sun, Szczecin offers it all. What makes it even better is that tourists are a rare sight in this city!

Click here to read more about moving to Poland.

We offer

• Performance bonuses
• Work remotely (the employer provides the necessary equipment) or work in an office in Lublin
• Benefit package: LuxMed private medical care, MyBenefit cafeteria, life insurance
• 4-week fully paid training (Onboarding in Lublin, paid by the employer in terms of transport and accommodation)
• Development opportunities (high chance to grow internally, such as team leader, quarterly)

About the company

Our client is a global contact centre business, with more than 125,000 employees working from more than 150 locations in 31 countries around the world. The clients of the company include multiple of the most recognisable brands in the world, and their success is thanks to our people who manage billions of customer interactions every year.

The job

In the role of the junior tech support some of your daily tasks include:

• Handling customer calls, emails, and chats, as well as providing technical support.
• Utilizing Salesforce to log calls and respond to emails.
• Conducting independent research across various platforms to gather information.
• Preparing escalations in accordance with established procedures.
• Adhering to rules and procedures.
• Interacting with customers in a friendly and professional manner.
• Participating in training sessions and completing training/tests on the LMS platform.
• Supporting the OMS platform.
• Collaborating with higher-level support teams and reporting known issues.
• Resolving issues with difficult customers.

Your qualifications

💭 You speak and write Dutch at a native level and you are fluent in English (B2).

🎓 Experience in troubleshooting equipment such as DSL routers/gateways, wireless routers, access points, network adapters, multimedia networking products, VoIP products, print servers, and network storage (NAS) is advantageous.

💻 You have a basic understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!