Dutch speaking Quality Analyst – Lisbon

Reference: TELI

Lisbon is known for its picturesque neighbourhoods, such as Alfama and Bairro Alto, where charming narrow streets, colorful tiles, and lively local markets create a unique atmosphere. The city is also surrounded by stunning beaches and natural parks, offering opportunities for outdoor activities. With excellent public transportation systems and a bike-friendly environment, getting around Lisbon is convenient. Furthermore, the beach and sea is always nearby for relaxation and fun after work.

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*You need to have an EU passport to apply for this position.*

We offer

• Possibility to work from nice offices in Lisbon
• Relocation package: paid flight and initial accommodation
• Career development possibilities within the company
• Health insurance

The job

As QA you will be responsible for supporting and developing your team to create great customer experience and ensure continuous improvement. This is done by focusing on adherence. continuous improvement, collaboration, and governance in the team.

Your daily work will include tasks like these:

• Ensure that agents are adhering to the processes of handling customers and therefore meet and exceed requirements (KPI's).
• Make observations, identify, and analyse trends and patterns.
• Analyse operation’s quality performance and participate in audits and reviews.
• Define and run improvement initiatives - work closely with stakeholders (Customer Quality responsible, TechM Quality Lead, TechM Operations Lead) to create improvement proposals.
• Present initiatives and achievements on business reviews
• Follow up on escalations for improvement

Your qualifications

💭 You speak and write Dutch at a B2 or C1 level and you can communicate in English (B1).

🎓 2-4 years experience as team leader and/or quality analyst. Knowledge of Lean, Six Sigma, PDCA, other quality improvement methodology and project exposure are an advantage.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Strong analytical and interpretation skills with a "continuous improvement" and agile mindset.

🥇 You have strong communication skills, and you are flexible, take ownership, and you work well under pressure with deadlines.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. We are ready to help.