English Team Leader – Lisbon

Reference: COLI

About Lisbon

Lisbon is a perfect destination for those who love sun and warmth. The city is known for its unique architecture, fantastic food, and vibrant city life, where you can find both cool clubs and cozy bars. If you're crazy about beautiful nature, there's plenty in store for you as well - and some of Portugal's most delightful beaches are not far away. Our client offers the opportunity to live in Lisbon while developing your career, so please read on if it sounds like something for you!

Click here to read more about moving to Portugal.

*YOU MUST HAVE A EUROPEAN PASSPORT TO APPLY*

We offer

• Health Insurance & Life Insurance & Family Plan (Spouse and Children)
• Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)
• Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal card
  Performance bonuses
• Development opportunities (move to another project, team leader, quality analyst, HR department)
• Social events

About the company

Our client helps companies modernize technology, reinvent processes, and transform experiences. They are currently seeking a new team leader, so if that sounds like something for you and want to start your career with a global company, read on!

The job

The main purpose of the role as Team Leader is being responsible for the day-to-day activities and guidance of their team members. This requires candidates who can set targets, implement guidelines, and assist with any issues the employees may have. You will review user flagging reports regarding website content It is a very detail oriented role, where stress resistance and concentration are of very high importance.

Your daily work will include tasks like these:

• Be focused on People Management
• Continuous Process Improvement and SLA Management for the client
• Ensure 100% compliance to SLAs, including but not limited to Quality, Utilization and Production.
• Display a high level of confidence in maintaining compliance to both client and company policies, and code of ethics.

The project involves moderation of content (images/text/videos) to tag it to accurate labels based on policies for one of the Largest Technology giant. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet TAT, Productivity and monthly quality as per the target

Your qualifications

💭 You speak and write English fluently (strong B2).

🎓 Experience with Google Ads/SEA/SEM, and for the Team Leader role must have already managed teams (ideally in the BPO industry).

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent leadership and problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!