Finnish Card Dispute Specialist, FinTech – Krakow (hybrid)

Apply now

Employment Info

Reference: TEPO

Poland has become one of the most developed economies in the world, which has made it a desirable place to work abroad. It has a high percentage of people who speak English as a second language and because of the diversity there are many job opportunities for expats and multilingual people. The IT industry has found a spot in Poland’s economy, so there are many offers in this field in particular.

Click here to read more about moving to Poland.

*IMPORTANT: YOU NEED TO BE LIVING IN POLAND OR BE READY TO RELOCATE ASAP TO APPLY*

We offer

  • Hybrid work model: Work from home most of the time after completing the first month of training
  • Performance bonuses and referral bonuses
  • Relocation bonus
  • Mobile phone/internet subsidy
  • Entertainment benefits for employees
  • Paid sick leave
  • Great work/life balance: work Monday-Friday
  • Medical insurance (life, accident & critical illness insurance)
  • Sport subscription

The job

As Card Dispute Specialist you will be responsible for supporting customers in minimizing losses related to third-party fraud with payment cards, reporting incidents in your area and maintaining compliance in all actions. You'll be collaborating with internal parties, including other Customer Service teams, Sales, Finance, Risk, Treasury, Compliance, and Legal departments.

Your daily work will include tasks like these:

  • Document work accurately in various IT systems
  • Participate in audits as a process specialist and deliver required data
  • Maintain general knowledge of the service environment, including card scheme rules (both domestic and international) and merchant agreements
  • Ensure compliance with all relevant regulations and organisational policies
  • Handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs (handle errors, perform corrections, and investigate root causes)
  • Translate local language communications to English
  • Acquire and maintain in-depth knowledge of organisational products and processes within the service area
  • Stay updated on IT tools and systems used in work processes
  • Demonstrate the ability and motivation to cross-train and multi-skill in other tasks as required
  • Assist, train, and support other team members when needed
  • Provide input on process development tasks and other initiatives within the area
  • Contribute to workflow changes and process improvements

Your qualifications

💭 You speak and write Finnish fluently (minimum C1) and you are fluent in English (B2).

🎓 Experience handling customer applications and administrative tasks in a professional, positive, effective way.

  • Experience in communicating and explaining the ‘why’ behind and having the ability to think analytically and detect risks.
  • Previous experience with Payment products/card services or KYC/AML/Compliance is a plus.

💻 You have basic computer handling skills.

🥇 You are result-oriented, service-minded, self-driven, and flexible.

💪🏻 You're a fast learner with excellent communication skills and relationship-building skills.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!

Featured jobs

Get the latest news, updates and tips

Dutch Technical Customer Support – Brno

We offer comprehensive business process management services worldwide. As an IT Support, you'll troubleshoot technical issues remotely for a prestigious client in various industries. Join our innovative and dynamic international team.

Finnish Sales Representative for World’s Biggest Search Engine – Lisbon

Do you speak Finnish, do you have experience in sales, and do you wish to gain valuable work experience for the world's biggest search engine? And do you want to live in Lisbon? Then apply today!

Norwegian Travel Agent for big Travel Agency – Larnaca

Do you speak Norwegian, do you want to live in beautiful, warm and sunny Cyprus, and do you want to work in the travel industry? Then contact us now and apply today!

Danish Content Moderator for TikTok – Lisbon

Danish Content Moderator - Lisbon. Assist in deleting and reporting spam and harmful content on the major social media platform TikTok. Full-time position with benefits. Apply now!

Swedish Customer Service Agent for big Fashion website – Crete

Join our team in sunny Crete! Customer support role handling phone calls, emails, and chats. Paid flight, 14 monthly salaries, bonus opportunities, and personal development. Fluent Swedish and good English required. info@jobsqd.com

Danish Customer Service Agent for Netflix – Athens (Remote)

We're hiring a Danish-speaking customer service representative for Netflix in Athens. Answer customer inquiries, assist with product setup, troubleshoot issues. Relocation package provided. Fluent Danish and computer skills required.

Swedish Content Writer, iGaming – Malta

We are seeking a customer service-oriented individual with experience in content writing and translations to join our team in Malta. Fluent in Swedish and English. Exciting and varied role with development opportunities.

Norwegian Customer Support Representative – Benalmádena

Exciting customer service job in Malaga, Spain for Norwegian speaking candidates. Deliver the best customer experience via phone and email and provide technical support. Relocation and onboarding assistance provided.

German Junior Campaign & Marketing Specialist – Barcelona

We are seeking a tech-savvy and creative individual with sales experience for a role in Barcelona. Join our team, help develop online advertising campaigns, and enjoy the vibrant cosmopolitan atmosphere of the city. Apply now!