Finnish Customer Support, transportation service – Larnaca

Reference: DYCY

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We Offer

• Relocation package if you relocate from abroad (2 weeks accommodation + flight tickets reimbursed after trial period)
• A permanent employment contract with 6 months trial period
• Work 37,5 hours per week (8 hour days with half an hour lunch break)
• 8 hour shifts as early as 06.00 until 22.00, including weekends
• Performance bonuses
• Benefits: lunch at the office 3 times a week, gym membership OR 1 hour massage every month, company activity day every month
• Work from a nice office in Larnaca - remote work is only possible if you already live in Cyprus, but then the starting package and benefits are not included. Remote work still requires training at the office and every now and then to work one day at the
  office.

The job

As a customer support agent for this client your responsibilities include answering phone calls from customers regarding online banking. Your first tasks will be handling taxi booking. People usually call to book a taxi, but sometimes also to ask where their taxi is or
to give feedback. The customers are old or sick people with some health issues. The calls are short, 1-3 minutes, and on busy days you can expect around 150 phone calls/day. Evenings and weekends are more quiet, and you can expect around 70-90 calls/day. After 2-3 months you will be taught new projects, such as other taxi services, lost and found, and maintenance. 

Your daily work will include tasks like these:

• Resolving product and service problems by clarifying the customer's complaints, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Managing large amounts of incoming calls
• Following communication procedures, guidelines, and policies

Your qualifications

💭 You speak Finnish at a native level and you are fluent in English (B2).

• It´s a plus if you also speak Swedish

🎓 Experience in customer support is a plus but not a must

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

• Basic IT skills

💪🏻 Excellent problem solving skills with good interpersonal relationship building skills.

🥇 Can handle the pressure with very hectic job, and won’t get bored with simple tasks

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!