French Technical Customer Support Agent – Lisbon

Reference: WELI

Lisbon is a perfect destination for those who love sun and warmth. The city is known for its unique architecture, fantastic food, and vibrant city life, where you can find both cool clubs and cozy bars. If you're crazy about beautiful nature, there's plenty in store for you as well - and some of Portugal's most delightful beaches are not far away. Our client offers the opportunity to live in Lisbon while developing your career, so please read on if it sounds like something for you!

*You need an EU passport to apply*

Click here to read more about moving to Portugal.

We offer

• Relocation package (flight, pickup at airport and accommodation)
• Discounted apartment for twelve months
• Meal Allowance
• Health insurance after six months
• Performance bonuses

The job

Your daily work will include tasks like these:

• Respond to customer inquiries via phone, email, and chat
• Provide support for troubleshooting
• Assist users with pre-sales, and general inquiries.
• Technical support issues via phone, email, chat, social media, etc
• Assist with invoice-related questions

Your qualifications

💭 You speak and write French at a native level and your are fluent in English (B2).

🎓 Experience in customer care is a plus but not required, and experience within technical troubleshooting is also an advantage.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!