French VIP Account Manager, iGaming – Malta

Reference: TEST

About Malta

Malta is an amazing, sunny, and pcturesque island/country, and an incredible place to call home. You get sunshine and warm climate almost all year round, crystal clear waters, amazing nature, and an endless list of instaworthy sights everywhere you go! And the best part is that you can live and work in one of these destinations, and boost your CV at the same time!

*You must have a European passport to apply!*

Click here to read more about moving to Malta.

 

We offer

• Fully paid relocation package to Malta
• A career boost in the iGaming industry
• Light breakfast at the office
• Possible business travels
• Extra money for food/lunch
• Group medical plan
• Bonus based on performance
• Personal development allowance
• Referral bonus scheme
• Social events arranged by the company
• Friday Drinks
• Free Transportation
• 26 days annual leave

 

The Job

As a VIP Account Manager you will be in charge of handling customers’ day to day issues and inquiries, via phone, chat, and emails - sometimes including out of hours when necessary, in order to provide the VIP with personal and ‘competition beating’ service!

Your tasks will include:

• Create and maintain long lasting relationships with valuable customers and provide customised service.
• Be proactive: Make daily reviews, overall monitoring and check individual VIP performance to ensure that bonuses, gifts, and hospitality rewards are offered in accordance with business requirements.
• Make sure that promotions are consistent, timely, attractive, cost-effective, and aligned with other areas of the business.
• Find the cause of churned accounts and resolution to reactivate them.
• Present your new ideas on how to improve the existing VIP processes and how to adapt or optimise our business targets.
• Always strive to improve your product knowledge in order to be able to communicate all industry updates to the VIP clients.
• Travel abroad if it's needed to host event and to meet VIP customers!

 

Your Qualifications

💭 Fluent in French (native) and English (B2).

🎓 6 months work experience in Customer Service and/or Account Management in the online sector and iGaming

💻 You have a basic understanding and level of computer handling skills and knowledge of Microsoft Excel.

💪🏻 Excellent interpersonal and communication skills and techniques. Ability to think strategically and to take the lead.

🥇Excellent problem solving skills. You must have the skills to negotiate and influence. You are self-driven, great at planning and priotising, and available to work weekends occasionally (rewarded).

 

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!