German Content Moderator, social media platform – Lisbon

Reference: COLI

Work in Lisbon

Lisbon is a perfect destination for those who love sun and warmth. The city is known for its unique architecture, fantastic food, and vibrant city life, where you can find both cool clubs and cozy bars. If you're crazy about beautiful nature, there's plenty in store for you as well.

Click here to read more about moving to Portugal.

*You must have an EU passport to apply*

We offer

• Health Insurance & Life Insurance & Family Plan (Spouse and Children)
• Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)
• Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal card
  Performance bonuses
• Development opportunities (move to another project, team leader, quality analyst, HR department)
• Social events

The job

The main purpose of the role is to review user flagging reports regarding content on the popular social media platform. It is a very detail oriented role, where concentration and maturity is of high importance.

Your daily work will include tasks like these:

• Review user flagging reports regarding website content
• Understand and remain up-to-date with client’s policies and guidelines
• Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
• Review the reported content within agreed turnaround times and standards of quality
• Recognise trends and patterns, and escalate issues outside of the established policies
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
• Review sensitive content, sometimes involving graphic or otherwise disturbing subjects

Your qualifications

💭 You speak and write German at a native level and you are fluent in English (B2).

🎓 Experience in customer care is an advantage, but not a must.

💻 You have a good understanding and level of computer handling skills. Ability to deal with highly sensitive content (graphic images, among others).

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You are  professional and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!