Reference BEMA
Would you like to live in sunny Malta? And do you like sports and gaming? Here is your opportunity to work in the iGaming industry and be part of an exceptional customer service team! Spend your days having an exciting job - and relax after work with cool drinks and sand between your toes. In Malta the summer is always warm and sunny, while the winter is mild and pleasant - when the leaves fall from the trees in Germany, you'll still jump into the water living in Malta. This is the ideal island to settle on, if you want cultural diversity and lovely weather. It is also possible to find entertainment for every taste; you'll encounter a city with numerous restaurants, nightclubs, festivals, and beach bars.
This role is for you who would like to be part of a positive, confident, and enthusiastic customer service team. We love to help, guide and assist our customers - and we expect that you also take pride in good service. Working in our energetic and multicultural environment, this role will introduce you to a variety of topics: including bets, payments, verifications and general account inquiries.
The job consists of the following tasks:
📞 Answering customer inquiries via live chat, e-mail and phone
💻 Providing the customer a positive experience and first-time resolution when assisting with inquiries and complaints
📄 Having to contact internal departments in English in order to resolve our customers' queries
🕵🏻 Investigating issues thoroughly and escalating inquiries when necessary
Your background and skills:
💭 You both speak and write fluent German and English
💪🏻 You have a passion for delivering exceptional customer service
💻 You possess competent computer skills
⏳ Experience in a customer-facing role is preferred
We are looking forward to hearing from you! If you have any questions please contact us at info@jobsquad.com
Get the latest news, updates and tips
