German Customer Advisor – Athens

Reference: FOAT

Work and live in Athens

Athens is a city that combines ancient heritage with modern living, offering a unique and captivating atmosphere. Enjoy a lively nightlife scene, with bustling bars and clubs that come alive after sunset. Bask in the warm Mediterranean climate, with long summers and mild winters. Experience the genuine hospitality of the Greek people and the laid-back lifestyle.

* You must have EU citizenship or valid work permit for Greece to apply.

Click here to read more about moving to Greece.

We Offer

• Work from office in the vibrant city of Athens, surrounded by a dynamic and international team
• Performance bonuses
• Good development opportunities within the company
• Relocation package (flight and Airbnb for 4 weeks)
• Training and working equipment
• Thursday fruits, detox day, and New year pie cutting
• Personal trainer and sessions for sports in the office
• Private health insurance

About the Company

The client is a large BPO outsourcing company. As one of the largest global providers of customer experience products and solutions, they empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Since they are expanding rapidly, they are now looking for customer advisors to join their team!

The job

If you're ready to embark on an exciting journey and contribute to creating a positive experience customers and live in beautiful Athens, then you should not miss out on this opportunity! Your daily work will include tasks like these:

• Provide the highest level of support to our customers via phone and email on a range of issues
• Give accurate, valid, and complete information by using the proper procedures
• Be the owner of the customer query and ensure a timely resolution and response
• Build the meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
• Create a fantastic customer experience that people value and we are proud of
• Be responsible for following the direction of the management and providing feedback

Your qualifications

💭 You speak and write German at a native level and you are fluent in English (B2).

🎓 Experience in customer support is a plus but not a must

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 You have a desire to learn and advance, and be a curious investigator and problem solver. Excellent aAnalytical and problem-solving skills with strong attention to detail

🥇 Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills. You have good interpersonal relationship building skills.

 

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!