German Customer Experience Specialist, FinTech – Valencia

Reference: WEVA

Are you dreaming of working and living in sunny Spain? We have a job for all German people in beautiful Valencia. Valencia has plenty of sun, an amazing coastal line with beautiful beaches, a nice nightlife and a warm and welcoming community - both locals and expats. It's a laidback lifestyle, but still a place that is full of exciting and vibrant nightlife, trendy bars, amazing beaches, and music. This city has something for everyone. Imagine dancing the night away at the clubs or on the beach, and attending live concerts and music festivals.

*You need an EU passport to apply*

Click here to read more about moving to Spain.

We offer

• Work from a nice and modern office in Valencia
• Fully paid training before you start your job
• Paid breakfast and lunch
• Great work/life balance - work Monday-Friday, normal office hours (no night shifts)
• Be a part of a scale-up business and a young work environment
• Development opportunities within the company
• Social events: mindfulness classes, Great Friday evening drinks, fitness bootcamps to stay fit and active
• Spanish classes
• Paid health insurance

The job

As a Customer Experience Specialist, you will supporting clients for the German version of E-Bay when sellers and buys are connecting (for example payment issues, fraud, disagreement about items etc.)

It is a dynamic role that requires adaptability and a customer-oriented mindset to ensure that every customer interaction leaves a positive impression.

Your daily work will include tasks like these:

• Support B2B customers over the phone, email, and chat
• Communicate with customers to find the best solution to their problem
  
• Brainstorm with your colleagues to improve the Customer Experience
• Control and handle payment inquiries from sellers and buyers through various client platforms
• Ensure improved Trustpilot reviews
• Flag and escalate customer queries when needed to find the right resolution
• Map and improve business processes to enhance the customer journey and satisfaction

Your qualifications

💭 You speak and write German at a native level and you are fluent in English (C1 or strong B2).

🎓 Experience in the the customer support industry is a plus.

• Education in business administration or finance or similar.

💻 You have a basic understanding and level of computer handling skills (MS Office applications).

💪🏻 Excellent problem solving skills with good inter-personal relationship building skills (empathy, listening ability, communication, ability to remain calm in stressful situations)

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com.