Reference: MALI
Lisbon is a perfect destination for those who love sun and warmth. The city is known for its unique architecture, fantastic food, and vibrant city life, where you can find both cool clubs and cozy bars. If you're crazy about beautiful nature, there's plenty in store for you as well - and some of Portugal's most delightful beaches are not far away. Our client offers the opportunity to live in Lisbon while developing a career in customer service, so please read on if it sounds like something for you!
Click here to read more about moving to Portugal.
Our client is an international service company specializing in customer experience and business process outsourcing and have over 50,000 employees. It was formed in 2019 through the merger of two customer relationship management businesses.
As a Customer Support Agent, your daily work will include tasks like these:
📞 Answering customer inquiries and helping to handle complex issues.
💻 Providing support to resolve issues related to the lifespan of an online purchase.
📄 Collaborating with partners and conducting surveys to optimize relationships between customers and partners.
🕵🏻 Performing tasks in SAP at a highly detailed level.
💭 You speak and write German at a native level and you are fluent in English (B2).
🎓 Experience in customer care is an advantage
💻 You have a basic understanding and level of computer handling skills.
💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.
🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.
If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!
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