German Customer Support Agent, iGaming – Lija, Malta (hybrid)

Reference: REMA

Does a life with more than 3.000 hours of sunshine per year, breathtaking nature, fascinating historical sights, and a vibrant nightlife sound like a dream come true to you? If yes, then Malta is the perfect destination for you. You get to work in the exciting gaming industry and after work you can enjoy and explore the sunny, beautiful, and versatile Malta.

Click here to read more about moving to Malta.

*YOU NEED A EUROPEAN PASSPORT TO APPLY*

We Offer

• Paid flight
• Accommodation for 2 weeks
• Hybrid work model
• Paid health insurance
• LYRA Wellbeing
• Social activities (minimum 2 parties per year + more spontaneously)
• Monthly gym allowance
• Always off on 14 annual public holidays
• Paid vacation (Maltese standards)
• Young work environment
• Fruits and drinks in the office
• Team building events and outings
• Performance bonus

The job

As a customer support agent your responsibilities include answering phone calls and e-mails. There will mainly occur cases concerning account issues, payment issues, and general information about the iGaming rules etc.

Your daily work will include tasks like these:

• Help internal and external customers
• Contact other departments when there is an issue to be solved
• Do customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations)
• Handle customer request queues assigned accordingly to workload
• Maintain a high knowledge of products offered by the company
• Attend team meetings and activities
• Be responsible in the absence of your line manager
• Escalate technical issues
• Ensure chat and email quality assurance
• Analyse any promotion before it’s launched
• Handle the banned procedure
  

Your qualifications

💭 You speak and write German at a native level and you are fluent in English (B2).

🎓 Experience in customer support is a plus but not a must

💻 You have a basic understanding and level of computer handling skills as well as an understanding for the gaming industry. Excellent multitasking skills.

💪🏻 Excellent problem solving skills with good interpersonal relationship building skills.

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!