German Customer Support Agent – Larnaca

Reference: FOCY

Live and work in Cyprus

Cyprus is a perfect destination for those who love the sun, warmth, and crystal-clear water. The island is also known for its delicious Cypriot cuisine, including moussaka and souvlaki. If you're a fan of beautiful nature, there's plenty in store for you too - Cyprus offers stunning mountains, lush valleys, and the finest coves. It's a true dream location to settle down!
Click here to read more about moving to Cyprus.

We Offer

• Relocation package if you relocate from abroad (flight and hotel)
• Opportunity to work in a multicultural environment and collaborate with colleagues from around the world
• Full medical insurance
• Discount cards
• Get monthly performance bonuses
• Once a month: fun day (get 1 extra day off for team events)

About the Company

Our client makes it possible to live in Cyprus while pursuing a career in customer service. Here, you'll work for global brands in an incredibly exciting industry! You could be working for clients such as PlayStation or Zalando. Depending on the client's needs and your skills, you'll be involved in multiple projects, ranging from commercial service to technical support.

The job

If you're ready to embark on an exciting journey and contribute to creating a positive online experience for millions of users, don't miss out on this opportunity! Your daily work will include tasks like these:

• Resolving product and service problems by clarifying the customer's complaints, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Contributing to team effort by accomplishing related results as needed.
• Managing large amounts of incoming calls, emails, and chats.
• Following communication procedures, guidelines, and policies.
• Answer players' phone calls and emails related to their console/network inquiries, etc.

Your qualifications

💭 You speak and write German at a native level and you are fluent in English (B2).

🎓 Experience in customer support is a plus but not a must

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 Excellent problem solving skills with good interpersonal relationship building skills.

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!