German Customer Support – Bulgaria (remote)

Reference: AVBU

Join our dynamic team in Bulgaria and embark on an exciting career in customer service!

The country's stunning natural beauty, from the majestic mountains to the picturesque Black Sea coast, provides an abundance of outdoor recreational opportunities. Bulgaria's rich history and cultural heritage offer a deep sense of fascination, with ancient ruins, charming towns, and vibrant festivals waiting to be explored. The warm and welcoming nature of the Bulgarian people ensures a sense of community and a supportive environment for newcomers. Furthermore, Bulgaria's location provides easy access to the rest of Europe, making it an ideal base for travel and exploration.

Click here to read more about moving to Bulgaria.

We Offer

• Work remote in Bulgaria
• Opportunity to work in a multicultural environment and collaborate with colleagues from around the world
• Frontoffice position - you'll be the point of contact between the company and their users/clients
• Enhance your communication and customer support skills
• Get monthly performance bonuses
• Exciting team-building activities and social events.

About the Company

The company specializes in dialogue marketing. In a role as service providers, the company are responsible for areas of both tele sales and telemarketing: in addition, they also provide customer care through digital channels as email, social media accounts, messenger, web chat, video chat, and – very traditionally – via letter or fax.

Right now the company are searching for a new employee to join the team and contribute to their commitment in delivering exceptional customer support!

The job

If you're ready to embark on an exciting journey and contribute to creating a positive online experience for millions of users, don't miss out on this opportunity! Your daily work will include tasks like these:

• Serve as the primary point of contact for German and English-speaking customers, assisting them with inquiries, issues, and product support via phone, email and chat.
• Handle customer complaints and ensure swift and satisfactory resolutions.
• Collaborate with a diverse team of international colleagues to deliver outstanding service.
• Maintain thorough knowledge of products and services, staying up-to-date with the latest information to deliver informed and helpful assistance.
• Costumer focus in a friendly and professional manner
• Document customer interactions, feedback, and recurring issues, contributing to the continuous improvement

Your qualifications

💭 You speak and write German at a native level and you are fluent in English (B2).

🎓 Experience in customer support is a plus but not a must

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 Excellent problem solving skills with good interpersonal relationship building skills.

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. They are currently seeking a new employee to assist with answering incoming calls.