German Customer Support, financial sector- Lisbon

Reference: COLI

Lisbon is known for its picturesque neighborhoods, such as Alfama and Bairro Alto,  and the city is also surrounded by stunning beaches and natural parks, offering opportunities for outdoor activities. With excellent public transportation systems and a bike-friendly environment, getting around Lisbon is convenient and eco-friendly.

*You need an EU passport to apply*

Click here to read more about moving to Portugal.

We offer

• Health Insurance & Life Insurance & Family Plan (Spouse and Children)
• Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)
• Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal card
  Performance bonuses
• Development opportunities (move to another project, team leader, quality analyst, HR department)
• Social events

The job

As a Customer Support Agent, you will take inbound calls and emails. Your daily work will include tasks like these:

• Handle incoming calls and email from bank clients.
• Resolve issues regarding ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, and transactions
• Use the tools/processes and methods from your initial training to solve issues.
• Make sure that great levels of client service is delivered.

Your qualifications

💭 You speak German at a native level and you are fluent in English (B2).

🎓 Experience in customer care is an advantage but not a must.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!