German Customer Support, Sports iGaming – Sofia

Reference: COSO

Work and live in Bulgaria

With its 7 million inhabitants and vast landscapes, it's easy to find beautiful places to live and visit in Bulgaria! Bulgaria's scenery ranges from beaches along the Black Sea to high ski slopes, big cities, and small villages. Bulgaria is underrated when it comes to visits and tourism. The truth is, Bulgaria is a "MUST-SEE" in Europe. We are confident that you will love it.

Click here to read more about moving to Bulgaria.

We offer

• A bright and modern office in the beautiful Sofia
• Relocation package including accommodation and hotel
• Work Monday-Sunday, flexible shifts from 9am to 1 am
• Life insurance
• Career development opportunities within the company, including raise (become senior agent, quality evaluator, team leader, or trainer)
• Discount card
• Performance bonus
• Exciting company events: recognition initiatives, team building, monthly fruit days, breakfast, free massages and more

About the company

The client is one of the leading businesses in Digital Customer Experience, cooperating and helping very well known brands on a global scale. The company has a strong focus on giving their staff (you) the best possible experience. And now, they're giving you an amazing opportunity to work with the world's leading travel company!

The job

As a customer support agent you will be receiving inbound calls, live chat, email and social media interactions from German speaking customers. Your daily work will include tasks like the following:

• Assist with customer inquiries, requests, and orders by entering data accurately into our support tools.
• Keep up-to-date with product knowledge and stay informed about any changes in company or client policies.
• Deliver high quality, fast and efficient service, always ready to assist customers with their immediate needs.
• Costumer focus in a friendly and professional manner

Your qualifications

💭 You speak and write German at a native level and you are fluent in English (C1 or strong B2).

🎓 Experience in the the customer support industry is a plus.

• Interest in sports

💻 You have a basic understanding and level of computer handling skills (MS Office Package)

💪🏻 Excellent problem solving skills with good inter-personal relationship building skills (empathy, listening ability, communication, ability to remain calm in stressful situations)

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. They are currently seeking a new employee to assist with answering incoming calls.