German speaking Collections Specialist – Berlin

Reference: FEBE

About Berlin

Berlin is the ideal place for a city break in Europe. Ticking all the boxes, the buzzing metropolis boasts a killer nightlife scene, excellent local food, a rich history, world-famous beer, and some of the most remarkable sights and museums in the world.

Berlin is also regularly referred to as the ‘party capital of Europe,’ because it is. Cheap drinks and partying go hand in hand, so it’s no wonder Berlin has an epic nightlife scene affordable for backpackers. It’s not only a cheap night out compared to most big European cities, but there are also so many bars and clubs with no closing times.

We offer

• Work in a fast-growing international finance company
• Meal vouchers
• International environment and regular team events
• Support for sports and cultural activities with 100 euros per year
• Flexible hybrid work model; Possibility to work from home and from the office
• Opportunities for growth, the realization of own ideas, and further training
• Access to LinkedIn learning with over 8000 courses
• Competetive Fringe benefits

About the company

The client is a fully regulated growth platform for financial technology with the ambition to become the most valued financial ecosystem. This vision is backed by +15 years of solid track record in building and scaling financial technology. Through its full European banking license and profound know-how in technology, regulation, cross-selling, and funding, they enable a range of sustainable banking and financial services to grow and scale.

For their office in Berlin (Charlottenburg), they are now looking for Collections Specialists in a full-time, hybrid working model.

Click here to read more about Germany.

The job

Your daily work and tasks as a collections specialist will include:

• Phone calls and e-mails to customers that are past due
• Negotiating and motivating customers to repay their debts
• Interview reasons for delays in payments
• Constant monitoring of payment agreements
• Finding and updating data to debtors (skip tracing)
• Registering in computer programs Collections activities
• Other tasks assigned by the line manager

Your qualifications

💭 You speak and write German at a native level and you are fluent in English (B2).

🎓 Experience in Collection is a plus, customer service experience overall is good, and a problem solving attitude is of utmost important.

💻 You have a basic level of handling computers and managing tools.

💪🏻 Strong interpersonal and communication skills as required to effectively communicate to a diverse audience. You are confident, driven and results-oriented.

🥇 Strong problem solving and troubleshooting skills, conflict resolution and negotiation skills, and great analytical skills to identify root cause of the issue.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!