Hebrew Customer Support Agent for PlayStation – Nicosia

Reference: FOCY

About Cyprus

Cyprus is a perfect destination for those who love the sun, warmth, and crystal-clear water. The island is also known for its delicious Cypriot cuisine, including the Greek heritage cuisine with moussaka and souvlaki. If you're a fan of beautiful nature, there's plenty in store for you too. Cyprus offers stunning mountains, lush valleys, and the finest caves. It's a true dream location to settle down, and due to the small size of the island, you can easily see a lot, no matter where you decide to settle down!

Besides all these advantages, you will gain valuable experience for your CV working for PlayStation with gaming advertising! So if this sounds like a dream for you, then keep reading!

Click here to read more about moving to Cyprus.

*YOU NEED A EUROPEAN PASSPORT TO APPLY*

We Offer

• Relocation package if you relocate from abroad (flight and hotel)
• Opportunity to work in a multicultural environment and collaborate with colleagues from around the world
• Get work experience with PlayStation
• Full medical insurance
• Discount cards
• Get monthly performance bonuses
• Once a month: fun day (get 1 extra day off for team events)

The job

If you're ready to embark on an exciting journey and contribute to creating a positive online experience for millions of users, don't miss out on this opportunity! As a customer support agent for PlayStation your duties include answering phone calls from players as well as answering e-mails, related to their console/network query’s. There will mainly occur cases concerning PlayStation Account, like reset passwords, payments etc.. Some knowledge of PlayStation or gaming equipment is an advantage, but you will receive all necessary training beforehand!

Your daily work will include tasks like these:

• Resolving product and service problems by clarifying the customer's complaints, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Contributing to team effort by accomplishing related results as needed.
• Managing large amounts of incoming calls, emails, and chats.
• Following communication procedures, guidelines, and policies.
• Answer players' phone calls and emails related to their console/network inquiries, etc.

 

Your qualifications

💭 You speak and write Hebrew at a native level and you are fluent in English (B2).

🎓 Experience in customer support is a plus but not a must

💻 You have a basic understanding and level of computer handling skills as well as an understanding for the gaming industry. Excellent multitasking skills.

💪🏻 Excellent problem solving skills with good interpersonal relationship building skills.

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!