Icelandic customer support, travel industry – Barcelona (hybrid)

Reference: TEBA

Barcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.

If you are not too fond of art and culture, you can spend the day on one of Barcelona's sandy beaches, just a short walk from the city center. While on the beach, you can enjoy some of the best Mediterranean seafood. The city has a reputation for being the most cosmopolitan, modern, and forward-thinking city in Spain. Although it is a very modern city, you will still find the old neighborhoods like the Gothic Quarter, where the oldest building in the city is located, and countless bars and stores.

*You need an EU passport to apply*

Click here to read more about moving to Spain.

We offer

• A hybrid work model: Work from home in Barcelona and from the modern office
• Rotative shifts: Monday- Sunday between 09:00 and 20:00 (work 5 days a week)
• Relocation package including flight and initial hotel
• Feel Good program including Spanish lessons, quizzes with prizes, free group activities such as running, beach volleyball, roller skating and much more
• Free private health insurance when getting a permanent contract
• Free coffee every day and free fruit once a week
• Great opportunities to learn and grow your career internally
• 3 weeks of paid initial training and continued personal coaching

The job

As a customer support agent you will be receiving inbound calls and emails from customers. The inquiries will be travel-related regarding service, payment and technical requirements. Your daily work will include tasks like the following:

• Assist with customer inquiries, requests, and orders by entering data accurately into our support tools
• Keep up-to-date with product knowledge and stay informed about any changes in company or client policies
• Deliver high quality, fast and efficient service, always ready to assist customers with their immediate needs
• Costumer focus in a friendly and professional manner

Your qualifications

💭 You speak and write Icelandic at a native level and English fluently (at least B2).

🎓 Experience in the the customer support industry is a plus.

• Knowledge on accommodation platforms

💻 You have a basic understanding and level of computer handling skills (MS Office Package)

💪🏻 Excellent problem solving skills with good inter-personal relationship building skills (empathy, listening ability, communication, ability to remain calm in stressful situations)

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!