Italian Customer Experience Specialist – Budapest

Reference: AGBU

Start your journey in Budapest, the capital city of Hungary, where you can visit the stunning Hungarian Parliament Building, the historic Buda Castle, and the Chain Bridge. Take a stroll along the Danube River and soak in the beauty of the city’s architecture.

*You need to have an EU passport to apply

We Offer

• Great internal development opportunities after a minimum of one year in the starting position
• Relocation package (paid flight ticket to Budapest, 1 month in the company accommodation)
• Discounts on several gyms
• Discounts on accommodations worldwide
• Assistance in setting up all required administrative papers, e.g., tax paper, bank account, etc
• Performance bonuses

About the Company

Our client is one of the world's fastest-growing online travel booking platforms. From its beginnings as an e-commerce start-up based in Singapore in 2005, we have grown to offer a global network of 2 million properties in more than 200 countries worldwide. It provides travelers easy access to a wide choice of luxury and budget hotels, apartments, homes, and villas to suit all budgets and travel occasions. Headquartered in Singapore and hires more than 4000 employees in more than 30 countries.

The job

As Customer Experience Specialist you will be in charge of delivering excellent customer service and manage the needs of customers (guests and partners) through phone and email. Your daily work will include tasks like these:

• Understand and deliver business strategies and improve customer services through the execution of self-service
• Be accountable for meeting individual and team goals (KPIs)
• Continuously identify work process improvements and communicate to team leaders and (or) managers

Your qualifications

💭 You speak and write Italian at a native level and you are fluent in English (at least C1).

🎓 1-2 years of experience in customer support and care is an advantage - e.g. travel industry or tourism.

💻 You have a basic understanding and level of computer handling skills. Typing speed of 30 words per minute

💪🏻 Excellent problem solving skills with good interpersonal relationship building skills (motivational and soft skills).

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!