Italian Customer Service Representative – Thessaloniki (remote)

Reference: TEGR

About Thessaloniki

Thessaloniki has a vibrant and diverse nightlife that caters to a wide range of tastes. The city is known for its bustling bars, clubs, and live music venues. Aristotelous Square and Valaoritou Street are popular areas with a concentration of bars and clubs, while Ladadika neighborhood is known for its lively tavernas and restaurants that transform into vibrant nightlife spots at night. Whether you’re looking for a relaxed evening at a cozy bar or a night of dancing and partying, Thessaloniki has something to offer for every preference.

*You need an EU passport to apply*

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We offer

• Development opportunities within the company
• Relocation package (flight , pickup at the airport, and hotel for 2 weeks)
• Private health package
• Performance bonuses
• Work from home, from a hotel room or your own apartment
• Real estate agent to help you find housing

About the company

Our client is a worldwide leader in outsourcing and marketing and has some of the world's largest brands as customers. The company has a total of 217,000 employees in 74 countries. They offer personalized customer service solutions that connect your brand with different audiences. We are the largest team of interaction experts on the market - multicultural, highly skilled and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology and the highest security standards.

About the job

Your responsibilities include:

• Be the first point of contact between the company and customers
• Communicate with customers responding to their inquiries via e-mail, chat & phone
• Troubleshooting and solving customer problems
• Assisting with questions and setting up customer products
• Providing how-to-use steps for their newly bought devices, and guiding customers to arrange a repair if needed.

 

Your qualifications

💭 You speak Italian at a native level and you are fluent in English (B2).

🎓 Experience in customer care is an advantage but not a must.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!