Italian Customer Support Agent, Microsoft Xbox – Athens

Reference: TEGR

Athens is a city that combines ancient heritage with modern living. Enjoy a lively nightlife, with bustling bars and clubs that come alive after sunset. Bask in the warm Mediterranean climate, with long summers and mild winters. Experience the genuine hospitality of the Greek people and the laid-back lifestyle. Coming from Italy, you will also find appreciation in the proximity to your home country, but at the same time experiencing how different a country can feel and look, even though it is so close.  And on top of that you will get valuable work experience from a company providing professional help to Microsoft Xbox.

Click here to read more about moving to Greece.

*YOU NEED A EUROPEAN PASSPORT TO APPLY*

We Offer

• Work from modern offices in the vibrant city of Athens, surrounded by a dynamic and international team
• Get 2 extra salaries per year (total of 14 salaries)
• Performance bonuses
• Good development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
• Relocation package (flight, airport pickup, and hotel for 2 weeks)
• Private health package
• Real estate agent on our account to help you find an apartment
• Assistance in opening a Greek bank account, tax paperwork

The job

Working in customer and IT support means that you are the first point of contact between the users/customers and the company's client: Microsoft Xbox.  Therefore, you will be representing them as a company and providing technical and supportive assistance with whatever inquiries the customer have - everything from products, purchases, errors etc. Therefore, it is important that you are a problem-solving individual with a positive attitude. You will receive the necessary training before you start handling customers!

Your daily work will include tasks like these:

• Provide the highest level of support to our customers via phone and email on a range of issues
• Give accurate, valid, and complete information by using the proper procedures
• Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
• Create a great customer experience that people value and we are proud of
• Be responsible for following the direction of the management and providing feedback

Your qualifications

💭 You speak and write Italian at a native level and you are fluent in English (B2).

🎓 Experience in customer support is a plus but not a must.

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 You have a desire to learn and advance, and be a curious investigator and problem solver. Excellent Analytical and problem-solving skills with strong attention to detail.

🥇 Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills. You have good interpersonal relationship building skills.

 

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!