Italian Technical Customer Support – Brno

Reference: INBR

Czech Republic offers affordable, low-cost living, interesting culture, and lovely nature. Brno is a great international student city known for its modernist buildings like Villa Tugendhat. However, it still holds a charming old town area. It is great for nature lovers with beautiful fields and hills like the Moravian fields. Besides, it is a really affordable city with delicious and cheap food. Another great advantage is that it is close to Prague, Vienna and Bratislava! So you can easily fit in a visit to these beautiful cities.

Click here to read more about moving to Czech Republic.

We offer

• New and modern offices with a game room, quiet space, kitchens, a terrace in the center of Brno, the second-largest city in the Czech Republic
• Relocation package including flight and 3 weeks at a hotel
• Health insurance
• Discount card
• Cafeteria
• Meal allowance
• Flexible working hours
• Performance bonuses
• Team-building activities

About the company

You will work for a world-wide app with a lot of career opportunities! The company is in charge of business consulting, technology, engineering and outsourcing services to help clients in over 30 countries. For the moment, 2500 employees are hired in Europe delivering services for 100 clients within different fields.

The job

Through the integrated approach to process management solutions and information technology, you will help clients tackle their business challenges and unlock business value 💰

As an IT Support, you will:

• Be assigned to work with a major client - it could be an automobile manufacturer 🚗, an energy supplier ⚡️, a cosmetics company 💄, a mobile phone producer 📱, or a large IT corporation 🖥.
• Be responsible for remote resolution of technical and administrative issues, including accounts, systems, applications, laptops, PCs, related equipment, and networks of client employees in a specific country 🌎.
• Coordinate and actively participate in communication with the client and professional technicians (level 2 support) via phone 📞, emails 📧, chats 💬, and ticketing tools (ServiceNow) 🎫.
• Be part of an international, dynamic, and innovative work environment 🌍.
• Whether you're an adventurer or prefer a more relaxed lifestyle - working with us will allow you to find a healthy balance between personal and professional life 🙌.

Your qualifications

💭 You speak and write Italian at a native level and you are fluent in English (B2).

🎓 Experience in the travel industry as well as customer support is a plus.

💻 You have a basic understanding and level of computer handling skills. A daily user of Windows, Android or iOS, Microsoft Office, etc.

💪🏻 Ability to handle phone calls, respond to emails, and skillfully guide the client.

🥇 Have strong communication and customer oriented skills; you are punctual and reliable; highly skilled to handle incoming inquiries successfully and give a useful guidance to the client.

 

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!