Norwegian Customer Experience Advisor – Malta

Reference: KASL

Life in Malta is a vibrant blend of Mediterranean charm, rich history, and breathtaking beauty. Your eyes will meet turquoise waters, ancient fortresses, and friendly locals create a tapestry of unforgettable experiences. Experience cultural diversity and unlimited entertainment, including restaurants, nightclubs, festivals, beaches, and breathtaking nature.

*For this position, you must have an EU passport*

Click here to read more about moving to Malta.

We Offer

• Relocation package (flight, pickup from airport and accomodation)
• Malta, Sliema (remotely in Malta) hybrid mode, 2 days in office
• 375 Euros per year for any well-being, gym, yoga, or mental health
• Social activities once a month
• Monday breakfast
• Development opportunities (after 6 months you will be qualified for other positions)

About the Company

Our client is a Swedish mobile gaming company and provider of online casino and sports betting services, offering table games, video slots, progressive jackpots, video poker, and live betting to various international markets.

The job

As the new Customer Experience Advisor, you will respond to and resolve customer inquiries through chat, emails, and outbound calls. Your daily work will include tasks like these:

• Responding to customer inquiries through different sources
• Maintaining active customer relationships and appropriate communication.
• Handle customer complaints and ensure swift and satisfactory resolutions.
• Collaborate with a diverse team of international colleagues to deliver outstanding service.
• Keep up-to-date with product knowledge and stay informed about any changes in company or client policies.
• Deliver high quality, fast and efficient service, always ready to assist customers with their immediate needs.
• Costumer focus in a friendly and professional manner

Your qualifications

💭 You speak and write Norwegian at a native level and you are fluent in English (B2).

🎓 Experience with customer support. Experience with the online casino industry is an advantage, but not required.

💻 You have a basic understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with extraordinary inter-personal relationship building skills.

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!