Reference: COPO
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*You need a European passport to apply*
We offer
- Performance bonuses
- Relocation package from abroad (€500 claim back for flight and taxi from airport)
- Hybrid work model after probation period
- Work 5 days a week: Monday-Friday 07:00-19:00, Saturday-Sunday 09:00-18:00 (working Saturdays/Sundays twice a month)
- Benefit package: LuxMed private medical care, MyBenefit cafeteria, life insurance
- Fully paid training period (2 months, Mon-Fri: 8:00-16:30)
- Development opportunities (high chance to grow internally, such as team leader, quarterly)
- Multisport card
- Social activities and events
The job
In this customer support role you will be interacting with Norwegian customers, and only answering inbound calls. Some of your daily tasks include:
- Answer questions about flights, products, prices, fares, rules, cancellations and refunds, and online services
- Make changes in reservations - time and destination, or change of personal data
- Handle special service requests (wheelchairs, special assistance, animals)
- Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
- Use guides and protocols provided during the training to ensure customer satisfaction
- Communicating with customers in a friendly and professional manner
Your qualifications
💭 You speak and write Norwegian fluently (C1) and you speak English (at least B2).
🎓 Experience in customer service, digital service platforms, and CRM tools is an advantage.
💻 You have a basic understanding and level of computer handling skills.
💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.
🥇 You have strong written communication skills and you are service-oriented, professional, and thorough.
If you have any questions about the position, please feel free to send an email to info@jobsqd.com.
