Polish Customer Support Specialist – Romania (remote)

Reference: FORO

Romania has a rich history, vibrant culture, and the most spectacular wildlife and nature to explore. Work fully remote within Romania and enjoy a new adventure in your free time.

*You need an EU passport to apply*

Click here to read more about moving to Romania.

We offer

• Work from home within Romania
• Opportunity to have a multicultural online work environment and collaborate with colleagues from around the world
• Private medical insurance
• Discount cards
• Performance bonuses
• Work-life balance: shifts are Monday-Friday 8.00 AM-17.30 PM

The job

As a customer support agent you will be speaking to or writing with customers in order to solve their issues or inform them about the features of the products. Your daily work will include tasks like these:

• Take inbound calls, emails, tickets, and chats with existing customers and partners to solve their issues within guidelines
  
• Ensure the delivery of an efficient and very high quality customer experience at every contact
  
• Update the database of customers and document activities and history for further contacts and campaigns
  
• Comply with schedule and policies
  
• Identify potential sales leads and transfer to sales team where applicable

Your qualifications

💭 You speak and write Polish at a native level and your are fluent in English (B2).

🎓 Experience in customer care is a plus but not required.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Ability to work under pressure of time in order to achieve targets, and you are responsible and reliable.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com.