Swedish Customer Support, Mercedes – Crete

Reference: TEGR

Explore the great island in your freetime and boost your CV with a job for a huge company  who provides customer support for a big company that provides customer support for the client Mercedes! Enjoy the weather, amazing food, beautiful beaches, and a low tax rate!

Click here to read more about moving to Greece.

*YOU NEED A EUROPEAN PASSPORT TO APPLY*

We Offer

• Fully paid relocation package
• Get 2 extra salaries per year (total of 14 salaries)
• Performance bonuses
• Development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
• Relocation package (flight, airport pickup, and help with accommodation)
• Private health package
• Real estate agent on our account to help you find an apartment
• Assistance in opening a Greek bank account, and help with all paperwork

The job

Working in customer support first of all means that you are the first point of contact between the customers and the company's client, Mercedes. Therefore, you will be representing them as a company and providing professional technical support with whatever inquiries they have - everything from specific models, purchases, errors etc. Therefore, it is important that you are a problem-solving individual with a positive attitude. You will receive the necessary training before you start handling customers.

Your daily work will include tasks like these:

• Provide the highest level of support to our customers via phone and email on a range of issues
• Give accurate, valid, and complete information by using the proper procedures
• Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
• Create a great customer experience that people value and we are proud of
• Be responsible for following the direction of the management and providing feedback

Your qualifications

💭 You speak and write Swedish at a native level and you are fluent in English (B2).

🎓 Experience in customer support is a plus but not a must.

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 You have a desire to learn and advance, and be a curious investigator and problem solver.

🥇 Strong communication skills with excellent phone conversation skills, attentive listening skills. You have good interpersonal relationship building skills.

 

If you have any questions about the position, please feel free to send an email to info@jobsqd.com.