Swedish Quality Assurance Analyst, QA – Athens

Reference: FOAT

About Athens

Athens is a city that combines ancient heritage with modern living, offering a unique and captivating atmosphere. Enjoy a lively nightlife, with bustling bars and clubs that come alive after sunset. Bask in the warm Mediterranean climate, with long summers and mild winters. Experience the genuine hospitality of the Greek people and the laid-back lifestyle. Coming from Sweden, you will also find great satisfaction in being able to visit the many beautiful islands, and exploring a whole lot of majestic mountains with sea views - and of course enjoy the low tax rate and warm climate. And on top of that you will be able to add valuable work experience to your CV!

Click here to read more about moving to Greece.

*YOU NEED A EUROPEAN PASSPORT TO APPLY*

We Offer

• Performance bonuses
• Relocation package (flight, airport pickup)
• Accomodation for 4 weeks
• Option to work from home anywhere in Greece
• Good development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
• Great work/life balance with weekends off and no night shifts
• Health insurance
• Assistance with hiring documents and paperwork
• Thursday fruits and detox day (office based), communication on social topics, communication for all workers
• Activities: outdoor runs, personal trainer in the office, virtual and face to face sessions
• Discount cards

The job

In the Quality Assurance (QA) position you are responsible for ensuring that all interactions with customers follow rules, guidelines and business goals. Your daily tasks will include:

• Identify common customer issues
• Improve customer experience
• Create a golden standard for the agents to follow during communication processes with customers
• Spot the main issues and communicate them to the team trainers and managers in order to conduct well-prepared training sessions for the customer support agentsssful team
• Give accurate, valid, and complete information by using the proper procedures

Your qualifications

💭 You speak and write Swedish and English fluently (C1).

🎓 Experience in customer support is a plus but not a must.

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 You have a desire to learn as well as teach. You possess a lot of patience and empathy.

🥇 Strong communication skills and you have good interpersonal relationship building skills.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!