Swedish Service Desk Associate in Budapest

Reference: TEBU

Imagine relaxing in the steaming thermal baths of Budapest, soaking away your worries, or join the lively celebrations of the Budapest Wine Festival, where you can sample exquisite Hungarian wines while enjoying live music and breathtaking views of the beautiful city. You get to work as our Dutch Tech Support, and you'll play a crucial role in ensuring a high support quality where you can put your exceptional communication skills to good use. So, if you're up for a challenge and ready to make a difference, keep reading!

You need to have an EU passport to apply for this position.

We Offer

• Work from office in the vibrant city of Budapest
• Work for one of the fastest growing IT service brands
• Front office position - you'll be the point of contact between the company and their users/clients
• Enhance your communication and tech support skills
• Salary: 700.000 Huf

About the Company

The client has been recognized consistently as the fastest growing IT services brand globally by Brand Finance. Their have built their brand around being purpose-driven, people-first, and performance-led, and they support more than 100 countries and 150 companies. The client promotes a culture of driving positive change, celebrating each moment, and empowering all to rise.

The job

If you're ready to embark on an exciting journey and contribute to creating a positive online experience for millions of users, don't miss out on this opportunity! Your daily work will include tasks like these:

• Act as a single point of contact for phone calls, chat and emails from users regarding
• IT issues and queries
• Record incident resolutions in the Help Desk tool based on user communication via phone, email, chat etc.
• Ensure that issues are resolved within ticket life cycle
• Incident handling and escalation management
• Communicate well with internal and external contacts
• Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
• Adhere to the company's and client’s procedures, policies and guidelines
• Escalate unresolved calls to the resolution support team
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• Maintain a high degree of customer service for all support queries and adhere to all service management principles

 

Your qualifications

💭 You speak and write Swedish at a native level and you are fluent in English.

🎓 At least 6 months experience in the IT and tech support industry. Sales skill and experience of Retail is an advantage.

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills and has the ability to shift to chat, email, contact us form & Messaging support when needed.

💪🏻 Excellent problem solving skills with good inter-personal relationship building skills.

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!